Definitions

• Atshi : Atshi, the platform provider
• Service : all features of the Atshi platform, including but not limited to booking pages, the visual layout editor, QR check-in system, and analytics dashboard.
• Client / Venue : the business that registers for and subscribes to the Service.
• Guest / End Customer : an individual who makes a reservation through the Service provided by the Client.
• Account : the access granted to the Client to use the Service.
• Stripe : third-party payment infrastructure used to process venue-level transactions (including Guest payments and hold systems) and Client identity verification (KYC). Stripe operates independently of Atshi.
• Paddle : merchant of record used to process Atshi platform subscription fees. Paddle handles billing, tax compliance, and subscription management on behalf of Atshi.

Scope Of Services

Atshi is a software-as-a-service provider that helps venues manage operations, including reservation handling, digital floor layout, real-time availability tracking, and email automation for Guest communications. Atshi operates two distinct payment layers, each handled by a separate third party as:

• Merchant transactions (Guest payments): All payment transactions between Guests and the Client, including deposits, holds, and seat reservations, are processed through Stripe. Client identity verification (KYC) is also handled by Stripe. These transactions never pass through Atshi's accounts, and Atshi does not charge any commission or take any percentage of transaction value. Payment gateway integration credentials provided by the Client are encrypted using AES-256 encryption.
• Platform subscription: Atshi's platform subscription fees are billed and managed by Paddle, which acts as the merchant of record. Paddle handles all subscription billing, tax compliance, and invoicing on behalf of Atshi.

Registration & Eligibility

The Client must provide accurate information upon registration and is solely responsible for keeping Account credentials confidential. Atshi reserves the right to refuse or suspend any registration that does not meet eligibility requirements.

Subscription Model

Platform fees are billed monthly or annually based on the Client's selection, at the rate published on Atshi's official website at the time of registration. Subscription payments are processed by Paddle as merchant of record. Clients who register during the early access period will have their rate locked in for as long as their subscription remains active without interruption, regardless of future price increases for new customers.

Late Payment

If payment is not received by the due date:

• The Client's access to the Service will be temporarily suspended, while all Client data remains stored.
• Atshi will send reminder notifications on day 7 and day 50 after the due date.
• If payment remains unresolved by day 60, Atshi reserves the right to permanently delete all Client data, with the Client given the opportunity to export their data prior to deletion.

Asset Ownership & Intellectual Property

All visual elements, interface design, and digital assets used within the Service are original work created by Atshi and protected under copyright. The Client is granted a limited right to use these assets for the duration of an active subscription and does not acquire ownership of the software or visual assets. Operational data entered by the Client, including but not limited to menu listings, floor layouts, guest reservation data, and email content, remains the property of the Client.

Limitation Of Liability

Atshi is not liable for payment transaction disputes related to venue-level transactions, including but not limited to refunds, chargebacks, or failed transactions processed through Stripe as these occur outside of Atshi's systems and are the sole responsibility of Stripe and the Client. Atshi is also not liable for subscription billing disputes handled by Paddle, as Paddle operates as an independent merchant of record with its own terms of service. Atshi is not liable for losses arising from service disruptions beyond reasonable control (see Force Majeure section).

Termination

The Client may cancel their subscription at any time through the account dashboard or by contacting the Atshi team. Atshi reserves the right to terminate Client access in the event of a violation of these Terms and Conditions.

Clients Obligation

The Client is responsible for the accuracy of information displayed to Guests through the Service, including pricing, availability, and venue policies. The Client is also responsible for ensuring that their use of the Service complies with applicable laws and regulations.

Force Majeure

Atshi shall not be liable for delays or failures in performing its obligations due to events beyond reasonable control, including but not limited to natural disasters, national internet infrastructure disruptions, or government policy.